How can we help?

The product price you see, in Kenya shillings, with M-Pesa or card. Shipping is a separate, later payment.

Check the number, then send a new prompt from the payment page. Do not pay again while the page says we are still checking with M-Pesa.

If the vendor cannot supply your item, we refund the product price to the M-Pesa number or card you paid with.

The shipper in Dubai weighs your item first, so you pay for the real weight, not a guess.

Yes. Open the order and choose Question this charge before you accept. If the charge changes, you accept again.

The shipper clears customs. The charge you accept includes clearance.

Your pickup code from the order page and your ID. Only show the code at the Vuta counter.

Add them on the order page before they come. Staff check their ID against the name you gave.

Yes, a courier in Nairobi. The fee is confirmed with the shipping charge.

Open a case from the order as soon as you notice, with photos. We reply on WhatsApp.

Products carry the manufacturer warranty stated on the listing. We help you contact the vendor in Dubai.

With a 6-digit code sent to your WhatsApp. There is no password.

Contact support with the number you want to use, and we help you set it up.

Yes. Ask from your account. We keep order and payment records for as long as the law requires.